1.0 centralum privacy practices

centralum has a set of policies which establish a foundation for the privacy of all personally identifiable information (pii) used by centralum worldwide. they state centralum’s operational principles for managing privacy, data protection risk and exposure as those activities relate to the processing of pii.

these policies also outline the principles applied by centralum while assessing, collecting, using, disclosing and retaining the pii of centralum’s past, present and prospective employees, customers, suppliers, and business associates.

1.1 scope

these policies have the following scope:

1.2 privacy policies

2.0 personal information we collect about you and how we use it

2.1 personal information collection and use

you may choose to provide personal information through our web sites. here are the ways in which you may provide the information and the types of information you may submit. we also provide below some information on how we may use the information.

contact us

if you communicate with us through the “contact us” link on our web sites, we may ask you for information such as your name, email address and telephone number so we can respond to your questions and comments. we also may use the information you provide to evaluate the quality of our products.

request a quote

if you request a quote from us, we ask you to provide details such as your name, email address, telephone number and details of the relevant product. we use your details to prepare and send you a quote. you may also choose to provide additional comments and requests through our free text box.

purchase, registering a product or subscribe to a product or a service, or creating an account

if you submit an order on-line with us, we will ask you for information necessary to complete the transaction – such as your name, address, and credit card number, and to allow you to purchase and download products, obtain access to service and technical support, or otherwise utilize products or services that you have selected, as well as technical data concerning your computer or traffic data incidental to your internet connection. additionally, you may be asked in cases where software is sold pursuant to subscription, to establish an account with us in order to obtain the software, and establish entitlement to upgrades and updates required for the centralum software to provide ongoing protection in accordance with its function. this information will be used by centralum to ensure your entitlement for renewal, support and other services. the processing and transfer of the data are limited to the following purposes: fulfillment of your order(s)/contract(s), extension/delivering product updates/service-subscriptions or licenses, product registration and activation, customer and technical support as you may request it from time to time, processing license renewals as you may request it from time to time, automatically processing license renewals if you elect automatic renewal of your software license subscription and internal (compliance) audits and fraud prevention.

request technical support

if you request technical support online, we will ask you for information necessary to complete the transaction – such as your name, address and information about your computer hardware, software and the nature of the problem you are experiencing. additionally, if required to facilitate support, we may with your permission [conduct an interactive session in which a centralum technical support assumes control of your computer. no information is retained from such sessions beyond information to substantiate that such session(s) took place. information concerning technical issues may be retained to provide you with continuing support; generally, the information and knowledge obtained from such support, though not linked to you personally, may be made available to technical and product specialists in order to improve our products or provide similar solutions to similar technical issues encountered by other centralum customers.

subscribe to a web-site forum or networking site

centralum operates forums, web sites and related information services to better assist its customers in using its products and services, discuss technical issues, and share experience and knowledge. to permit you to obtain access to these information services, to assist us in creating content that is relevant to you, and to improve your experience on our web site, including helping you quickly find software, services or product information important to you we collect information on your name and e-mail address, and keep track of your preferences concerning the display or location of relevant information. we utilize the information obtained from these sites to improve our products and services.

subscribe to a newsletter, receive product or technical alerts

you may wish to receive information about virus alerts, product upgrades, new products, services, newsletters, informative emails, and research on future product ideas or improvements. if so, you will be asked to provide your name and e-mail address. if there is any use beyond contacting you using such information, you will be advised of the intended uses at the point that you are being asked to provide such contact information.

transactional emails

we may from time to time send you transactional emails such as order confirmations or information on service related issues. because these emails are not promotional in nature you are not able to unsubscribe from these transactional emails.

enter a contest, receive product or service information, offers or promotions

to provide you with contests, promotions or special offers that may be of interest to you, you may be asked to provide us with your name, address and e-mail address information, as well as to confirm that you are of the age of majority in the jurisdiction in which you reside. you may be asked to provide additional information to better understand you and possibly your organizations’ needs and experiences, opinions, as well as your experience or feedback in order to qualify for such contests or promotions. we will also use your personal information to award prizes if applicable. if there is any use beyond contacting you with such information, you will be advised of the intended uses at the point that you are being asked to provide such contact information.

soliciting your opinion, feedback or test software

to assist us in creating better products and services to meet your needs, we may solicit your opinions and feedback concerning our software and services; you may be asked to provide e-mail address information, as well as name, postal address, occupation and the name of your organization, if you have not already done so, as well as the opinions and feedback itself.


you may be able to submit your resume and other information online to apply for a job with centralum. the information you provide in connection with your job search will be maintained in a database that is managed by a third party service provider we have retained to help us conduct recruitment-related activities. our service provider is authorized to use the information only in connection with hosting, managing and maintaining our resume database. we use the information you submit to evaluate your interest in employment and to contact you regarding possible employment with the company.


if you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. we will automatically send your friend a one-time email inviting him or her to visit the site. centralum does not store your friend’s name and email address after sending the one-time email. note that this is not available in jurisdictions where this method of referral is prohibited, such as the european union.

you make the decision whether to proceed with any activity that requests personal information. if you do not wish to provide the requested information, however, you may not be able to complete the transaction or functionality on the site if the information is essential to complete the transaction or functionality.

2.2 cookies

centralum may use cookies from time to time. a cookie is a unique text file that a web site can send to your browser software. cookies enable a web site to tailor information presented to you based on your browsing preferences. centralum may use cookies to personalize web pages during your visit to our web sites, and/or to remember you for easy navigation and access during your return visits after registering for our products, services and other offers including but not limited to white papers, webcasts, events, evaluation software, e-books, etc. for these purposes, some cookies may be tied to your e-mail address.

centralum may also use cookies to track your visit to our web sites in order to collect aggregate data.

however, this information will only be used for analytical purposes and will be limited to the minimum necessary to perform the analysis. if you do not want centralum to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a web site tries to put a cookie in your browser software. rejecting cookies may affect your ability to use of some of the products and/or services at our web site.

2.3 web beacons

centralum may use web beacons - also known as single pixel or clear gifs - on its web sites to analyze traffic patterns such as the frequency of use of particular parts of the site. the data collected helps us learn what information is of most interest to our customers and what offers our customers would most like to see. if you do not want to assist centralum in improving its web sites, you can “opt-out” of this web sites analysis by disabling javascript on your computer. if you disable javascript, some of the features on our web sites will not work.

centralum may also use web beacons in promotional email messages to determine whether the message was opened and acted on. we may use this information on email response to develop future promotions you may enjoy. for these purposes, some of our web beacons are tied to your e-mail address.

except for the email address you have previously provided, the information we collect does not identify you. to modify your privacy options, visit here.

centralum may also use third party scripts on our sites to optimize the effectiveness of centralum's ads appearing on other parties' sites. the information collected is not personally identifiable and is limited to the minimum information necessary to optimize effectiveness.

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